Refund policy
Refund Policy
Due to the nature of our subscription-based physical mail service, all sales are final once a billing cycle has begun.
Subscriptions
By subscribing to Letters to Your Home, you agree to recurring billing for the ongoing delivery of physical letters by mail. Charges will occur automatically based on your selected billing cycle.
Cancellations
You may cancel your subscription at any time. To avoid being charged for the next billing cycle, you must cancel prior to your next billing date.
Once a billing cycle has been processed, that cycle is non-refundable.
Non-Refundable Items
We do not offer refunds for:
- Letters that have already been sent or processed for delivery
- Partially completed billing cycles
- Missed cancellation requests after a billing cycle has begun
Delivery Issues
If your mail is significantly delayed, damaged, or does not arrive within a reasonable timeframe, please contact us at help@letterstoyourhome.com ... we will review these situations on a case-by-case basis.